Frequently Asked Questions


Which forms of payment do you accept? 

We currently accept the following payment methods: Visa, Master Card, American Express, Discover, PayPal, and Amazon Pay. 

Do I have to pay sales tax?
Currently, only Florida residents have to pay sales tax. 

What if an item I ordered is not available? 
We make every effort to keep adequate stock of items listed on our site; however, because many of our products are made to order, sometimes we'll sell out of certain products. In this case, we will notify you and any changes will be reflected on your invoice. 

Can I make changes to my order?
In order for our customers to receive their product in the shortest time possible, we begin processing orders as soon as they are received. Therefore, we are unable to cancel, change, combine shipping, or add items to an order once it has been processed.  



Does Young Once offer discount codes?
Absolutely! Make sure to visit our Facebook, Twitter, etc. as well as sign up for our e-mail list to receive discount codes and other special offers! 

Where do I enter my discount code?
The discount code box is located on the checkout page. 

Can I use multiple discount codes?  

Unfortunately we do not allow the “stacking” of discount codes. We recommend choosing the one that gives you the best discount for your particular order.  

Can I use a discount code for an order I placed previously but have not yet received? No, discount codes can only be used on new orders and must be entered when the order is placed online.